Privacy Policy

At Hotel Marvellen, we are committed to protecting the privacy and personal information of our guests and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, make a reservation, or use our services.

We understand that privacy is important, and we take responsible steps to ensure your data is handled securely and transparently.

Information We Collect

We may collect personal and non-personal information in several ways. This includes information you provide directly and information collected automatically through your use of our website.

Personal Information:

Full name
Phone number
Email address
Billing and payment details
Booking and reservation information

Non-Personal Information:

IP address
Browser type and device information
Pages visited and time spent on the website
Referring websites

This information helps us understand how users interact with our website and allows us to improve our services.

How We Use Your Information

We use the information we collect for several important purposes, including:

To process and confirm your bookings
To communicate with you regarding your reservation or inquiries
To provide customer support and respond to your requests
To improve our website, services, and user experience
To send updates, offers, or promotional content (only with your consent)
To comply with legal obligations

We only use your data when necessary and ensure it is used responsibly.

Data Storage & Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

These measures may include:

Secure servers and encryption technologies
Restricted access to sensitive data
Regular system monitoring and updates

While we strive to protect your data, it is important to understand that no online system is completely secure. Therefore, we encourage users to share information carefully.

Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners when necessary to provide our services.

These may include:

Payment gateway providers
Booking platforms (such as online travel agencies)
IT and website service providers

All third-party partners are expected to maintain confidentiality and use your data only for specific service purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze traffic, and improve website performance.

You can control cookie settings through your browser. However, disabling cookies may affect some website functionalities.

Your Rights

As a user, you have certain rights regarding your personal data:

The right to access your personal information
The right to request correction of inaccurate data
The right to request deletion of your data
The right to opt out of marketing communications

To exercise these rights, you may contact us using the information provided on our website.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised effective date.

Final Note

By using our website and services, you agree to the terms outlined in this Privacy Policy. Hotel Marvellen remains committed to maintaining your trust by protecting your privacy with transparency and responsibility.